Menu Order Requests Contact Feedback Procedures


Procedures

USD Catering is proud to be the exclusive caterer for the university community and its guests. The use of outside caterers is permitted only upon approval.

You may submit outside catering requests to the Director of USD Dining. E-mail Carol Norman, norman@sandiego.edu, at least ten business days prior to your event. Food Vendor inquiry information is available online.

FACILITY RESERVATIONS
The first step in planning your event is to select and reserve a space. USD facilities may be scheduled through EMS (Event Scheduling System) for on-campus groups or by contacting Campus Scheduling (619) 260-4592, or x4592 (see exceptions below.) External groups should contact: USD Catering (619) 260-8811.

The following facilities can be reserved by calling their offices directly:
- Degheri Alumni Center (619) 260-4534
- Hahn University Center (619) 260-7574
- Joan B. Kroc Institute for Peace & Justice (619) 260-7808, or x7808
- Mother Rosalie Hill Hall (619) 260-7915

CATERING RESERVATIONS
Once you have reserved your event space, call our office at (619) 260-8811, or x8811 at least ten business days prior to your event. The USD Catering office is open Monday through Friday, 8 a.m. - 5 p.m., closed university holidays. On campus groups may submit a request online.

Note: USD Catering may not be able to service a request for catering even though it may have been submitted with appropriate advance notice.

You may choose your menu from our extensive online selection or our catering professionals will assist you in customizing a unique menu for your event. Food for catered events can be ordered on an a la carte or per person basis. Your final menu should be selected and confirmed at least seven business days prior to the event.

A catering marker temporarily holds your date and time for catering. If we do not receive your signed contract, final guarantee and appropriate billing information, ten business days prior to the event, we will assume your event is cancelled.

USD Catering will continue to accept new orders until we reach the limit of our service capabilities. Our coordinators monitor the number of events accepted each day in order to ensure that we provide the quality food and level of service our clients require and deserve.

ON CAMPUS DISCOUNT
A 10% discount for food and bulk beverages will be applied to all work orders received seven days prior to your event for on campus groups paying with a POETS Code. University departments/groups using a POETS Code that are being reimbursed by an outside group are not entitled to the campus discount and are subject to service charge and state sales tax.

TABLES AND CHAIRS
Please clarify table and chair requirements with the appropriate facility when reserving your space. USD Catering does not supply tables and chairs. We can assist you with the rental of belly bars, canopies, umbrellas, tents, stages, lighting, cocktail tables, specialty linens and floral arrangements.

Linens and service-ware can be obtained through USD Catering for a nominal fee.

GUEST COUNT/GUARANTEE
We require a final count three working days prior to the event (not including the day of the event). An earlier guarantee of five business days is required for groups over 100 or with custom menus. You will be financially responsible for 100 percent of your final guarantee, or the actual number of guests served, whichever is greater. If a guarantee is not provided, your last estimate becomes your guarantee. Last minute guest count changes may result in an additional charge. If your guest count increases less than three business days prior to the event, we may not be able to increase the quantity of every menu item, but we will serve an appropriate substitution. We prepare food for five percent above the guarantee for buffets only. For groups over 100, and for orders occurring on weekends, holidays, or during finals, there may be additional charges for labor and services.

DELIVERY SERVICES
Please establish accurate delivery and pick-up times with our staff for your event.  Service staff will not remain unless prior arrangements have been made.  Event delivery and pick-up times provided on your contract are considered accurate and factual.  Events with unscheduled return trips will incur an additional fee.  The event location must be unlocked and available at least 45 minutes prior to the event starting time as shown on your order. So we may continue to provide complimentary delivery on campus we have a $50 minimum food order Monday through Friday and a $100 minimum food order Saturday and Sunday.  Please check with your catering consultants for minimum food orders during campus holidays. 

FOOD SERVICE
All buffet and plated meal service in the menu are based on a 90 minute event time (food, staff and equipment rental). Should your event exceed the standard 90 minutes please talk to your catering consultant to secure additional services. 

BAR SERVICE
Bar service purchase is a minimum of 90 minutes with one bartender per 100 guests with a bartender fee of $110 per bartender. If you would like to add an additional bartender for your event we would be happy to accommodate your request. Additional bartenders are $25 per hour with a two hour minimum.

CLEAN UP
The appropriate attendants are scheduled to clean up each event, based on the time specified on the event sheet.  If a client asks USD Catering to come back later than the scheduled event end time, there will be an additional fee of $25 per hour for every hour that staff is required for late pick up. 

MISSING EQUIPMENT
Equipment may not be taken from an event.  Missing equipment will be billed to the client hosting the event.

LEFTOVERS
Due to regulations by the Health Department, and inline with catering industry standards, any food not consumed at the event may not be removed except by USD Catering staff.

SUBSTITUTIONS
USD Catering purchases many of our products from outside vendors.  Should a vendor fail to deliver an order in a timely manner, we reserve the right to substitute a comparable menu item.

CANCELLATIONS
There is no charge for cancelations made at least three business days prior to your event. There is a 50 percent charge for cancelations made two working days prior to your event, and a 100 percent charge for cancelations made less than 24 hours prior to your event. 

BILLING
As a service to our customers, USD Catering handles all billing.  When ordering, on-campus groups will need to provide all of their POETS code information; if we do not have your POETS code information three business days prior to your event we will assume the event has been canceled. 

On-campus departments/groups using a POETS code that are being reimbursed by an outside group are not entitled to the campus discount and are subject to service charge and state sales tax. 

Off-campus groups will be billed to the billing address provided by the client.  A deposit will be required to confirm your event.  Please check with your catering consultant for details.  For any billing questions please contact: USD Catering (619) 260-8811.

ALCOHOL
All campus events with alcoholic beverages must be processed through USD Catering.
  Click here for alcohol procedures.

OUTSIDE VENDORS
You may not bring in any outside vendors or food to campus without prior permission. Any approved licensed food vendor order must be under $300 in total. Food cannot be raw or unprocessed. Food cannot require refrigeration or heating to maintain proper food safety requirements. All events that will have food that exceeds $300 must utilize USD Catering services. You must seek approval for an outsider vendor a minimum of 10 business days in advance of your event. (Specific health permits and other documentation are also required to be provided by the vendor).

Note: Any bottled/canned beverages, supplied or purchased, must be Coca-Cola products.

For approval, contact: Carol Norman, Director, USD Dining, norman@sandiego.edu



*USD does not currently provide catering support or services for wedding receptions or funerals. We reserve the right to contract for events that are consistent with the university's mission and values. USD reserves the right to deny the use of its facilities for the support of any event regardless of its nature or intended purpose.